Refund and Returns Policy

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Contact Information: NutrVit FZ LLC, RAKEZ-UAE
Email: info@nutrvit.com
Phone: +971525601155

Introduction: At NutrVit, we prioritize the safety and well-being of your baby. Ensuring that our organic baby food is stored and transported under optimal conditions is our top priority. Due to the delicate nature of our products, we have strict policies regarding returns. Once items leave our controlled environment, we cannot guarantee their safety upon return. Therefore, our policy is designed to protect the integrity of our products and the health of your baby.

Refund Conditions: Refunds will be accepted only under the following conditions:

  1. The product is defective, damaged, or incorrect.
  2. The refund request is made within 2 days of receiving the product.
  3. The product must be unopened and in good condition.

Refund Process:

  • Customers must contact our team at info@nutrvit.com to request a refund.
  • Refunds will be issued as store credit.
  • Customers may specify if they prefer an exchange instead of a refund.

Special Clauses for Promotional Items:

  • Items purchased during promotions or sales are non-refundable, except in cases of defects or damages.
  • All terms and conditions related to promotions will be clearly disclosed.
  • NutrVit FZ LLC will ensure compliance with all necessary permits and regulations for promotional campaigns.

Return Shipping:

  • NutrVit FZ LLC will handle the return shipping costs.

Condition of Returned Items:

  • Returned items must be in good condition.
  • For the safety of our babies, any returned items that are not in their original, unopened condition will be discarded to ensure that each product reaching your baby is safe and in excellent condition.

Complaints and Escalation:

  • All complaints and unresolved refund issues should be handled by emailing info@nutrvit.com.